Rental Service Terms - Canada (English)

Rental of equipment from or provision of services by United Rentals

Last Update: mayo 10, 2022

Please read carefully. This agreement includes an indemnification clause, a class action and jury waiver, and limitations of United’s liability. By accepting delivery of the Equipment or Services (defined below) or making payment(s) to United for the same, Customer agrees to be bound by the Rental and Service Terms and Rental Protection Program (“RPP”) Terms (if applicable), even if the Rental and Service Agreement has not been fully executed.

1. DEFINITIONS

“Agreement” means the Reservation Details, together with any associated Rental and Service Agreement including these Rental and Service Terms and, to the extent applicable, the Rental Protection Plan that United makes available to direct commercial customers both of which are incorporated by reference therein.

“Credit Card” means the credit card provided by Customer as part of this Agreement or otherwise kept on file with United.

“Customer” means the person or entity identified as such in the Reservation Details or any representative, agent, officer or employee of Customer.

“Equipment” means any one or more of the items identified as rental items in the Reservation Details and any accessories, attachments or other similar items delivered to Customer including, but not limited to, Telematics Devices (as defined below), air hoses, electric cords, blades, welding cables, liquid fuel tanks and nozzles.

“Qualified Operator” means any individual who is permitted by Customer to operate the Vehicle. This includes individuals identified in the Rental and Service Agreement as additional QUALIFIED OPERATOR(S). All Qualified Operators must have a valid operator’s license (as applicable), and relevant experience and training to operate the Vehicles and/or Equipment. By operating the Vehicle, a Qualified Operator will be deemed jointly and severally responsible for Customer’s obligations related to the Vehicle and for any obligations that the Rental and Service Agreement imposes on a Qualified Operator of the Vehicle.

“Rental and Service Agreement” means the agreement made between Customer and United for United to rent Equipment and/or provide Services, whether that agreement is made in person at the Store Location, online or at the time of Equipment delivery, and which incorporates by reference these Rental and Service Terms and, to the extent applicable, the Rental Protection Plan that United makes available to direct commercial customers.

“Rental Period” means the period of time between the “Rental Out” and “Scheduled In,” set forth in the Reservation Details, except that the Rental Period may terminate earlier as provided in Sections 21 and 25 hereof or if Customer returns the Equipment earlier.

“Reservation Details” means the Equipment, Rental Period, delivery information, payment information and other information set forth on the Confirmation/Order Summary Screen or the Rental and Service Agreement, as the case may be.

Service” or “Services” means the delivery, pick up and repair of Equipment and other services provided by United in connection with the rental of Equipment, including Trench Services, Scaffolding Services, Fluid Solutions Services, Power and HVAC Services and Tool Services (each as defined in Section 24 below).

“Specialty Media” means specialty filtration materials purchased in connection with the rental of Equipment used for Fluid Solutions (as defined below), such as sand, gravel, carbon or other materials used to remove certain contaminants or other materials.

“Store Location” means the United address set forth in the Rental and Service Agreement.

“Tanks” means the Equipment, identified as rental items as part of the Fluid Solutions Services, in which Customer stores materials.

“United” means United Rentals of Canada, Inc.

“Vehicle” means a motor vehicle identified as the rental item(s) in a Rental and Service Agreement, reservation detail, or similar document; and “Vehicles” collectively refers to each such Vehicle.

Non-Hazardous Waste means any material, substance or waste that does not fall under the definition of “Regulated Materials” defined in Section 8.

2. AUTHORITY TO SIGN

Any individual signing the Agreement represents and warrants that he or she is of legal age and has the authority and power to sign this Agreement on behalf of Customer.

3. INDEMNITY / HOLD HARMLESS

TO THE FULLEST EXTENT PERMITTED BY LAW, CUSTOMER AGREES TO INDEMNIFY, DEFEND AND HOLD UNITED, AND ALL OF ITS RESPECTIVE OFFICERS, AGENTS, SERVANTS OR EMPLOYEES, AND AFFILIATES, PARENTS AND SUBSIDIARIES, HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY, CLAIMS, LOSS, DAMAGE OR COSTS (INCLUDING, BUT NOT LIMITED TO, LEGAL FEES, LOSS OF PROFIT, BUSINESS INTERRUPTION OR OTHER SPECIAL OR CONSEQUENTIAL DAMAGES, DAMAGES RELATING TO PROPERTY DAMAGE, BODILY INJURY OR DAMAGES RELATING TO WRONGFUL DEATH) ARISING OUT OF OR RELATED TO THE (A) INSTALLATION, OPERATION, USE, ALTERATION, MODIFICATION, REMOVAL, POSSESSION OR RENTAL OF THE EQUIPMENT, (B) CLAIMS BY ANY CUSTOMER EMPLOYEE, AGAINST CUSTOMER, INCLUDING BUT NOT LIMITED TO ANY CLAIM THAT CUSTOMER FAILED TO DISCLOSE OR OBTAIN CONSENT TO DATA COLLECTION CONTEMPLATED UNDER THIS AGREEMENT OR (C) ERRORS, OMISSIONS, INACCURACIES OR MISREPRESENTATIONS (WHETHER INTENTIONAL OR INADVERTENT) IN THE DOCUMENTS OR OTHER INFORMATION PROVIDED BY CUSTOMER, OR OBTAINED FROM OTHERS (INCLUDING ANY THIRD-PARTY DOCUMENTS OR DOCUMENTATION), UPON WHICH UNITED RELIES WHEN PROVIDING THE EQUIPMENT OR SERVICES. ESTA DISPOSICIÓN DE INDEMNIZACIÓN TAMBIÉN SE APLICA A TODA RECLAMACIÓN PRESENTADA EN CONTRA DE UNITED QUE SE PASE EN CAUSALES DE ACCIÓN ESTRICTOS O POR RESPONSABILIDAD DE PRODUCTOS. SIN EMBARGO, EL CLIENTE NO TENDRÁ LA OBLIGACIÓN DE INDEMNIZAR A UNITED POR AQUELLA PARTE DE UNA PÉRDIDA, DAÑO O RESPONSABILIDAD CAUSADA EXCLUSIVAMENTE POR LA MALA CONDUCTA INTENCIONAL O LA NEGLIGENCIA EXCLUSIVA DE UNITED. PARA APOYAR, MAS NO LIMITAR, LAS DISPOSICIONES DE INDEMNIZACIÓN DE ESTE CONTRATO, EL CLIENTE CONVIENE DE MANERA EXPRESA Y ESPECÍFICA EN QUE LA OBLIGACIÓN DE INDEMNIZACIÓN DESCRITA ANTERIORMENTE DE NINGUNA MANERA SERÁ AFECTADA O DISMINUIDA POR ALGUNA LIMITACIÓN DE RESPONSABILIDAD O INMUNIDAD ESTATUTARIA O CONSTITUCIONAL QUE TENGA CLIENTE EN LAS DEMANDAS DE SUS PROPIOS EMPLEADOS. THE DUTY TO INDEMNIFY WILL CONTINUE IN FULL FORCE AND EFFECT NOTWITHSTANDING THE EXPIRATION OR EARLY TERMINATION OF THE AGREEMENT.

4. INSPECTION OF EQUIPMENT

El Cliente confirma que ha inspeccionado el Equipo antes de tomar posesión del mismo, y lo encuentra en buenas condiciones funcionales y apropiado para las necesidades del Cliente. Customer further acknowledges that Customer has inspected the propulsion tank of vehicles registered and licensed, or required to be registered and licensed, for use on any highway or public road, prior to taking possession thereof and such propulsion tank contained no dyed fuel. El Cliente ha inspeccionado todos los mecanismos de enganche, pernos, cadenas de seguridad, lengüetas de remolque y demás dispositivos y materiales utilizados para conectar el Equipo a cualquier vehículo de remolque. El Cliente conviene en que United no será responsable por daños a un vehículo de remolque del Cliente causados por mecanismos de enganche o espejos removibles. With respect to the rental of Tanks, Customer shall take independent action to ensure that any materials Customer stores in the Tanks are chemically compatible with the Equipment. Customer shall provide United with the safety data sheet (“SDS”) or verified laboratory tests that identify the material Customer stores in the Tanks. If Customer discovers any malfunction or defect in the Equipment, Customer shall promptly notify United. Customer shall abide by all third party manufacturer requirements regarding repair, maintenance, and notice.

5. LIMITATION OF LIABILITY

In no event shall United be liable or responsible to Customer or any other person for: (i) any loss, damage or injury caused by, resulting from or in any way connected with the Equipment, its operation or its use; (ii) United's failure to deliver the Equipment as required hereunder or United’s failure to repair or replace non-working Equipment; (iii) or any incidental, consequential, punitive or special damages, including damages resulting from the delay to any ongoing projects, in connection with this Agreement or its subject matter under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability, or product liability, even if so advised of the possibility of such damages, if such damages were otherwise foreseeable, and notwithstanding the failure of any agreed or other remedy of its essential purpose. El Cliente acepta y asume todos los riesgos inherentes de la operación, el uso y la posesión del Equipo, desde el momento en que el Equipo sea entregado al Cliente hasta que el Equipo sea devuelto a United, y el Cliente tomará todas las precauciones necesarias para proteger a todas las personas y bienes de lesiones o daños causados por el Equipo.

6. CUSTOMER RESPONSIBILITIES

Customer shall provide United with the information and the documentation United requests to assess, plan and perform the Services and/or provide the Equipment. All Equipment is provided and Services are performed based on information provided by Customer or others, including the Database Information (as defined below), and United is relying on the accuracy and completeness of such information in providing the Equipment and performing such Services. Customer recognizes that it is impossible for United to assure the accuracy, completeness and sufficiency of information provided by others, either because it is impossible to verify, or because of errors or omissions that may have occurred in assembling such information. Customer is responsible for providing a secure and safe work environment for all parties, including United and its employees, and for ensuring that the Services are carried out in compliance with applicable laws. In the event that United, in its sole discretion, determines that it is unable to perform the Services because Customer has not provided a secure and safe work environment, United reserves the right to refuse to provide the Services and/or provide the Equipment without any liability whatsoever to Customer and Customer shall be responsible for any increased costs incurred by United.

7. USE OF EQUIPMENT

El Cliente está familiarizado con la operación y el uso apropiados de cada artículo del Equipo. Customer has selected the Equipment based on its requirements and will not use or allow anyone to use the Equipment for an illegal purpose or in an illegal manner; without a license, if required under any applicable law; or who is not a Qualified Operator. El Cliente no introducirá, ni permitirá que se introduzca, combustible con colorante en el tanque de propulsión de los vehículos registrados y con licencia, o que requieran registro o licencia, para uso en carreteras o en otros caminos públicos. In addition, Customer shall only use ultra-low-sulfur diesel fuel in Equipment with tier 5 engines. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD UNITED HARMLESS FROM ALL FINES, PENALTIES, DAMAGE TO EQUIPMENT AND ANY OTHER COSTS INCURRED BY UNITED DUE TO DYED FUEL BEING INTRODUCED INTO THE PROPULSION TANK OF SUCH VEHICLES. El Cliente acepta: (i) check filters, oil, fluid levels and tire air pressure; (ii) clean and visually inspect the Equipment daily; and (iii) immediately cease using the Equipment and immediately notify United if Equipment needs repair or maintenance. El Cliente confirma que United no tiene la responsabilidad de inspeccionar el Equipo mientras esté en poder del Cliente. United tendrá el derecho de reemplazar el Equipo con otro equipo razonablemente similar en cualquier momento y por cualquier razón. Unless Customer otherwise notifies United in writing at the time of signing the Agreement, Customer represents and warrants that Customer is entering into the Agreement only for business or commercial purposes and not for personal, family, household, or farming purposes, or in connection with the operation of a farm, ranch or feedlot, and the Equipment will not be used for any such purposes.

8. REGULATED MATERIALS

If Customer intends to use the Equipment for the storage and handling of Regulated Materials (as defined herein), the following terms set forth in this Section 8 shall apply.
 

  1. Definiciones. “Regulated Materials” means any substance or material which under any Environmental Laws is defined to be "hazardous", "toxic", "deleterious", "caustic", "dangerous", a "contaminant", a "pollutant", a "dangerous good", a "waste", a "source of contamination" or a “source of a "pollutant" or any other substance the storage, manufacture, disposal, treatment, generation, use, transport, remediation or release into the environment of which is prohibited, controlled, regulated or licensed under Environmental Laws or the existence of which in the soils or groundwater of property exceeds applicable industrial/commercial standards established by governmental authorities from time to time. "Environmental Laws" means all federal, provincial, municipal or local statutes, regulations, by-laws, environmental permits, orders or rules, and any policies or guidelines of any governmental or regulatory body or agency, and any requirements or obligations arising under the common law, relating to the environment and, the transportation of dangerous goods and occupational health and safety.
     
  2. Tank Testing. Customer acknowledges that the Equipment may have contained Regulated Materials in the past. Customer may, at Customer’s expense, test the Equipment for the presence of residual amounts of Regulated Materials prior to taking possession of the Equipment. In the event that residual amounts of Regulated Materials are detected in the Equipment by preliminary testing, Customer may notify United and request new Equipment or Customer may terminate the rental. If Customer elects to continue use of the Equipment or elects not to test the Equipment, Customer will be bound by the terms set forth herein and waives any right to object to the presence of or to seek any legal recourse in relation to Regulated Material in the Equipment resulting from any prior use, and agrees that the Equipment is suitable for Customer’s intended use. Upon expiration or termination of the Rental Period, but before the Equipment is returned to United, Customer shall, at Customer’s sole expense, remove all Regulated Materials, whether pre-existing or resulting from the Customer’s use, from the Equipment and clean the Equipment to comply with all standards prescribed by applicable municipal, provincial, territorial and federal laws, ordinances and regulations including but not limited to Environmental Laws.
     
  3. Cleaning. Prior to return, Customer shall clean the Equipment in accordance with the following requirements: (i) cleaning must be performed by an independent contractor acceptable to United; (ii) it must be documented to United’s satisfaction; (iii) where required, Equipment must be triple-rinsed using a solvent capable of removing Regulated Materials, then purged to remove any vapors or cleaned by another method capable of achieving equivalent level of removal; (iv) for radioactive materials (meaning any materials identified by any municipal, provincial, territorial or federal government authority as being radioactive), cleaning must comply with cleaning procedures set forth in the Nuclear Safety and Control Act and the regulations thereunder and any other applicable municipal, provincial, territorial and federal laws, ordinances and regulations including but not limited to Environmental Laws and (v) the independent contractor must certify that the cleaning meets the above specifications.
     
  4. Sampling. After cleaning, Customer will confirm the Equipment’s Empty Condition (as defined below) and that cleaning has been conducted, as applicable, by obtaining a professional written laboratory analysis of representative samples taken from various internal parts of the Equipment. Customer agrees the sampling must be: (i) performed by an independent contractor acceptable to United; (ii) documented to United’s satisfaction; (iii) taken from various internal parts of the Equipment including at a minimum, the floor, the underside of various cross-braces, and each wall (“Representative Samples”); and (iv) conducted in the presence of and pursuant to the direction of a designated employee of United. Customer agrees to contact United to schedule an appointment for an employee of United to witness the sampling not less than ten (10) business days prior to the termination of the rental. For intermodal, roll-off, and vacuum container Equipment, in addition to the above requirements, Customer agrees that initially, 20% of the intermodal, roll-off, or vacuum container Equipment rented by Customer will be tested by the third-party laboratory. Based on satisfactory initial sampling results, and at United’s sole discretion, that figure may be reduced to 10%, random sampling. If liners are not used, or if any intermodal, roll-off or vacuum container Equipment fails the testing procedures outlined in Section 8(b), then 100% sampling of all intermodals, roll-offs or vacuum container Equipment will be required.
     
  5. Sample Analysis. Customer agree that the analysis of the sampling must: (i) be performed by a laboratory acceptable to United that is certified to perform such analysis by the province or territory in which the Equipment is located; (ii) be documented to United’s satisfaction, and must include a record of the chain of custody for the Representative Samples; and (iii) meet or exceed protocols established by applicable governmental authorities.
     
  6. Return. Customer shall return the Equipment in an Empty Condition in accordance with the terms set forth herein. If the Equipment does not meet the standard, Customer will undertake additional cleaning of Equipment, in accordance with all applicable municipal, provincial, territorial and federal laws, ordinances and regulations including but not limited to Environmental Laws, to meet the standard, and will provide United with written evidence of same. United will not pick up the Equipment and Customer will continue to pay rental charges until the Equipment has been cleaned to the standards specified herein. In the event that Customer is unable to clean the Equipment in accordance with the terms set forth herein, Customer shall pay United for the full current replacement value of the Equipment, plus any applicable taxes. Customer agrees that in such event it assumes full ownership of and responsibility for the Equipment and any residual contents and all related liability for the management, transportation and disposal of such Equipment in accordance with all applicable laws. Customer agrees that it shall be the generator of any hazardous, solid, or radioactive waste generated as a result of Customer’s failure to return the Equipment in an Empty Condition, and of any residual materials resulting from Customer’s attempt to clean the Equipment. Customer further agrees to indemnify, defend and hold United harmless for any liability incurred by United as a result of Customer’s breach of its obligations in this Section or as a result of United being deemed a “generator” under applicable Environmental Laws. The foregoing indemnity obligation shall survive the termination or expiration of this Agreement.]
9. WARRANTY / DISCLAIMER OF WARRANTIES

UNITED WARRANTS THAT THE EQUIPMENT WILL BE IN GOOD WORKING ORDER UPON DELIVERY AND THE SERVICES WILL BE PERFORMED IN A GOOD AND WORKMANLIKE MANNER. EXCEPT AS EXPRESSLY SET FORTH HEREIN, UNITED MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE EQUIPMENT, SPECIALTY MEDIA OR SERVICES AND MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY OF THE EQUIPMENT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE, INCLUDING THE PERFORMANCE OF ANY FILTRATION EQUIPMENT TO MEET ANY APPLICABLE REGULATORY STANDARD. THERE IS NO WARRANTY THAT THE EQUIPMENT IS SUITED FOR CUSTOMER'S INTENDED USE, OR THAT IT IS FREE FROM DEFECTS OR CONTAMINANTS. EXCEPT AS MAY BE SPECIFICALLY SET FORTH IN THE AGREEMENT, UNITED DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, MADE IN CONNECTION WITH THIS RENTAL TRANSACTION. IN THE EVENT OF A BREACH OF THE ABOVE EQUIPMENT WARRANTY, UNITED SHALL, AT ITS SOLE COST AND EXPENSE, REPAIR OR REPLACE THE EQUIPMENT. IN THE EVENT OF A BREACH OF THE ABOVE SERVICE WARRANTY, UNITED SHALL, AT ITS SOLE COST AND EXPENSE, RE-PERFORM THE SERVICE.

10. MALFUNCTIONING EQUIPMENT

Si Equipo llega a estar involucrado en un accidente, deja de ser seguro, se avería o requiere reparación, el Cliente dejará de usar el Equipo de inmediato y dará aviso de inmediato a United. Si la situación es consecuencia de la operación normal, United reparará o reemplazará el Equipo por otro Equipo similar en condiciones funcionales, si dicho Equipo de reemplazo está disponible. United no tiene obligación alguna de reparar o reemplazar el Equipo que ha quedado inoperante debido a uso indebido, abuso o negligencia. El único remedio para el Cliente en caso de falla o defecto del Equipo será la terminación de los cargos por alquiler que se acumulen a partir del momento de la falla. Customer must return the Equipment to the Store Location within twenty-four (24) hours from the time of defect in order to terminate rental charges.

11. RETURN OF EQUIPMENT / DAMAGED AND LOST EQUIPMENT

At the expiration of the Rental Period, Customer will return the Equipment to the Store Location during United’s regular business hours or if United has agreed to pick up the Equipment, United shall endeavor to pick up the Equipment within a commercially reasonable period of time after Customer notifies United that the Equipment is called “off-rent”. Customer is obligated to restore the Equipment to the same condition as when delivered, reasonable wear and tear (as defined below) excepted. Tanks shall be empty and cleaned of all contents as required by any applicable municipal, provincial, territorial and federal laws, ordinances and regulations including but not limited to Environmental Laws, and following any applicable codes, procedures and practices. Customer shall be responsible for all damages to or loss of the Equipment from the time Customer takes possession of the Equipment until the Equipment is either returned to the Store Location by Customer or picked up by United. En el caso de pérdida o destrucción del Equipo, o de la incapacidad o imposibilidad de devolver el mismo a United, por la razón que sea, el Cliente le pagará a United el importe completo del valor de lista de reemplazo del Equipo vigente en ese momento, más la tarifa de alquiler completa, tal como se especifica, hasta que el Equipo sea reemplazado. Si el Equipo es devuelto en condiciones dañadas o con desgaste excesivo, el Cliente le pagará a United el costo razonable de la reparación y pagará el alquiler del Equipo, con la tarifa de alquiler normal, hasta que se hayan finalizado todas las reparaciones. United no tendrá obligación alguna de comenzar el trabajo de reparación hasta que el Cliente le haya pagado a United el costo estimado de la misma. El Cliente conviene en que United se reserva el derecho de efectuar un cargo en la tarjeta de crédito y/o la cuenta del Cliente por cualquier monto adeudado por el Cliente en virtud de esta sección como consecuencia de equipo dañado o extraviado.

Disinfecting: During a widespread or global occurrence of an infectious disease, for Equipment handled by a person known or suspected to be infected or used in a known or suspected zone of infection including but not limited to permanent or temporary healthcare facilities and testing facilities, ambulance interiors, and biological laboratories, Customer shall disinfect the Equipment in accordance with the following requirements: (i) disinfection must be performed by an independent contractor acceptable to United; (ii) it must be documented to United’s satisfaction; (iii) in the event Customer is unable to disinfect in accordance the Equipment, United will disinfect it and charge Customer for the costs incurred.

12. REASONABLE WEAR AND TEAR

Reasonable wear and tear of the Equipment shall mean only the normal deterioration of the Equipment caused by ordinary and reasonable use on a one shift basis (as defined in Section 15 below). Lo siguiente no se considera como uso y desgaste razonable: (i) damage resulting from lack of lubrication, insertion of improper fuel or maintenance of necessary oil, water and air pressure levels, cavitation or freezing; (ii) except where United expressly assumes the obligation to service or maintain the Equipment, any damage resulting from lack of servicing or preventative maintenance suggested in the manufacturer’s operation and maintenance manual; (iii) damage resulting from any collision, overturning or improper operation, including overloading or exceeding the rated capacity of the Equipment; (iv) damage in the nature of dents, bending, tearing, staining, corrosion or misalignment to or of the Equipment or any part thereof; (v) wear resulting from use in excess of shifts for which rented; (vi) and any other damage to the Equipment which is not considered ordinary and reasonable in the equipment rental industry.

13. LATE RETURN

Customer agrees that if the Equipment is not returned by the end of the Rental Period, or if the Tanks are not in Empty Condition when United comes to the Customer job site to pick up the Tanks, United, in its sole discretion, may require Customer to do any of the following: (i) continue to pay the rental rate(s) applicable to the Equipment as specified in the Agreement; (ii) for periods less than 24 hours, pay the full daily rental rate applicable to the Equipment; (iii) pay any increased rental rate(s) in effect at the time of, or after, the expiration of the Rental Period; or (iv) assess a pickup charge if the Tanks are not in Empty Condition. El Cliente acepta que United se reserva el derecho de efectuar un cargo en la tarjeta de crédito y/o la cuenta del Cliente por cualquier monto adeudado por el Cliente en virtud de esta sección como consecuencia de la devolución tardía del Equipo.

14. RENTAL PERIOD / CALCULATION OF CHARGES

Rental charges commence when the Equipment leaves the Store Location and end when the Equipment is either returned to the Store Location during United’s regular business hours or picked up by United after Customer notifies United that the Equipment is “off rent” and obtains an “off rent” confirmation number from United. Pick-up and delivery by United is subject to a “Delivery and Pick-up Service Charge”, the amount(s) of which are disclosed on the Rental and Service Agreement. Notwithstanding anything to the contrary in the preceding sentence, for the rental of Tanks, the rental period continues until Customer has emptied the Tanks of all contents and cleaned the Tanks in accordance with all applicable municipal, provincial, territorial and federal laws, ordinances and regulations including but not limited to Environmental Laws (“Empty Condition”). Rental charges do not include the cost of the Refueling Service Charge, any applicable Taxes (as defined below), the cost of the Delivery and Pickup Service Charge, transportation surcharges, the cost of the Environmental Service Charge (as defined below) or other miscellaneous charges, the amount(s) of which are disclosed on the Rental and Service Agreement. Additionally, United shall invoice Customer for any additional excess cleaning or repair costs, including: (i) removal of any alterations made by Customer to the Equipment; (ii) restoration of the Equipment to its original configuration; (iii) re-lining or re-painting of Tanks; (iv) disposal of any contents left in Tanks; or (v) transportation to and from an approved repair facility. Los cargos por alquiler se acumulan durante los sábados, domingos y días festivos. Rental rates are for normal “one shift” usage based on an eight (8) hours day, 40 hours per week and 160 hours per four-week period. En el equipo motorizado, las operaciones que excedan un turno se cobrarán como sigue: one and one-half times the rental charge for double shift and two times the rental charge for triple shift. El Cliente le certificará a United, de modo veraz y exacto, la cantidad de turnos en los que se operó el Equipo. Customer’s right to possess the Equipment terminates on the expiration of the Rental Period and retention of possession after this time is a material breach of the Agreement. TIME IS OF THE ESSENCE OF THE AGREEMENT.

15. REFUELING SERVICE CHARGE

Customer acknowledges that a “Refueling Service Charge” will be applied to all Equipment not returned with a full tank of fuel. El costo exacto del Cargo por el servicio de recarga de combustible puede variar, dependiendo de la tarifa que cobre la sucursal de la ubicación correspondiente en la fecha en la que el Cliente devuelva el Equipo. El Cliente reconoce que el Cargo por el servicio de recarga de combustible no será equivalente al precio de venta al detalle del combustible. El Cliente puede evitar el Cargo por el servicio de recarga de combustible al devolver el Equipo con el tanque de combustible lleno.

16. ENVIRONMENTAL SERVICE CHARGE

Due to the hazardous nature of some waste and other products, to comply with federal and provincial environmental regulations, and to promote a clean environment, United charges an “Environmental Service Charge” for certain rentals. Este no es un cargo impuesto por el gobierno. The Environmental Service Charge is not designated for any particular use and is used at United’s discretion. The Environmental Service Charge is 2.00% of the rental charge and will not exceed $99.00. Customer acknowledges the items indicated in the Rental and Service Agreement are subject to the Environmental Service Charge and Customer agrees to pay that Environmental Service Charge.

17. DEPOSIT

In addition to securing the payment of rental charges hereunder, Customer agrees that any rental deposit shall be deemed to be a guarantee by Customer of the full and complete performance of each and all of the terms of the Agreement to be performed by Customer. Ante el incumplimiento por parte del cliente, se descontará el depósito para los daños, costos o gastos en los que hubiere incurrido United como consecuencia de dicho incumplimiento.

18. PAYMENT

Todos los montos adeudados en virtud de este documento serán pagaderos por el Cliente en cuanto reciba la factura. Customer acknowledges that timely payment of rental and service charges is essential to United’s business operations and it would be impractical and extremely difficult to fix the actual damages caused by late payment. Customer and United agree that there shall be added to all past due rental charges a late payment fee equal to the lesser of two percent (2%) per month (24% per annum) on any such payments outstanding after 30 days, or the maximum amount allowed by applicable law. Rental rates do not include sales tax, goods and services tax or other taxes, levies and assessments required to be collected by United from Customer at any time upon, or in respect of, the Equipment and/or the Agreement (collectively, “Taxes”). El Cliente acepta que United se reserva el derecho a cargar a la Tarjeta de Crédito y/o a la cuenta del Cliente cualquier monto que el Cliente adeude de conformidad con esta sección debido a pagos adeudados tardíos o pasados, o cargos de alquiler o impuestos. In the event Customer provides or asserts that no Taxes should be collected in respect of a transaction, Customer agrees to provide a valid tax exemption certificate, tax registration number or other documentation suitable to United evidencing that no Taxes are collectible. Should the transaction later be deemed taxable, Customer is obligated to and shall promptly reimburse United for any Taxes, plus applicable interest and penalties thereon, that should have been collected from Customer.

19. TITLE / NO PURCHASE OPTION / NO LIENS

With the exception of Specialty Media, the Agreement is not a contract of sale, and title to the Equipment shall at all times remain with United. Salvo que esté cubierto por un contrato suplementario específico firmado por United, el Cliente no tiene opción ni derecho a comprar el Equipo. El Cliente mantendrá el Equipo libre de todo privilegio del constructor y de todos otros gravámenes y cargas.

20. TIRE AND TUBE REPAIR OR REPLACEMENT

Repair or replacement of tires and tubes on Equipment is the responsibility of Customer and is not included in the rental rate.

21. DEFAULT

Customer shall be deemed in default should Customer fail to pay any amount when due hereunder; fail to perform, observe or keep any provision of the Agreement; become “Insolvent” (as defined herein), or should United anticipate that Customer may become Insolvent; or otherwise be in default. Si el Cliente está en estado de incumplimiento, United podrá realizar una o más de las acciones siguientes: (i) terminate the Rental Period; (ii) declare the entire amounts due hereunder immediately due and payable and commence legal action therefor; (iii) cause United’s employees or agents, with notice but without legal process, to enter upon Customer’s property and take all action necessary to retake and repossess the Equipment, and Customer hereby consents to such entry, re-taking and repossession and hereby waives all claims for damages and losses, physical and pecuniary, caused thereby and shall pay all costs and expenses incurred by United in retaking and repossessing the Equipment; or (iv) pursue any other remedies available by law. Customer shall be considered “Insolvent” if Customer shall generally not pay, or be unable to pay, or admit its inability or anticipated inability to pay its debts as such debts become due; make an assignment for the benefit of creditors, or petition or apply to any court or tribunal for the appointment of a custodian, receiver, or trustee for it or a substantial part of its assets; commence any proceeding under any bankruptcy, reorganization, arrangement, readjustment of debt, dissolution, or liquidation law or statute of any jurisdiction, whether now or hereafter in effect; have had any such petition or application filed or any such proceeding commenced against it in which an order for relief is entered or an adjudication or appointment is made; or take any action indicating its consent to, approval of or acquiescence in any such petition, application, proceeding or order for relief or the appointment of a custodian, receiver or trustee for all or any substantial part of its properties.

22. CUSTOMER'S INSURANCE COVERAGE

Customer agrees to maintain and carry, at Customer's sole cost, the following insurance: (i) commercial auto liability insurance with at least a per occurrence limit of $2 million; (ii) commercial general liability insurance ("CGL") (providing coverage equal to or greater than the standard ISO CG 00 01 12 04 form) with limits of insurance not less than $2 million per occurrence and $4 million in the aggregate; and (iii) property insurance for the full replacement cost of the Equipment, including coverage for all risks of loss or damage to the Equipment. Customer shall obtain insurance policies that provide, or are endorsed to provide, that all insurance required hereunder is primary and non-contributory to any other insurance maintained by United.  Customer shall name United as an additional insured for claims arising out of the maintenance, operation, or use by the Customer of equipment rented to Customer by United (providing coverage equal or greater than the standard ISO CG 20 28 07 04 or its equivalent), and, if applicable, additional loss payee for property insurance. Customer further agrees that the amount of insurance available to United shall be for the full amount of the loss up to policy limits of liability and shall not be limited to the minimum requirements of this Agreement. In the event any policy provided in compliance with this Agreement states that the insurance afforded to an additional insured will not be broader than that required by contract, or words of similar meaning, Customer agrees that nothing in this Agreement is intended to restrict or limit the breadth of such insurance. Todos los deducibles y retenciones autoaseguradas serán responsabilidad exclusiva del Cliente. Todos los seguros requeridos por este contrato deben incluir una renuncia a los derechos de recuperación en contra de United o de sus aseguradoras por parte del Cliente y de sus aseguradoras, así como una renuncia a la subrogación en contra de United o de sus aseguradoras. The policies required hereunder shall provide that United must receive not less than 90 days' notice prior to any cancellation. Customer shall provide United with documented proof of all required insurance coverage. FOR RENTAL OF EQUIPMENT NOT LICENSED FOR ROAD USE, CUSTOMER MUST EITHER (i) ELECT TO NAME UNITED AS LOSS PAYEE EVIDENCING PROPERTY INSURANCE COVERAGE, OR (ii) ELECT TO PURCHASE THE RENTAL PROTECTION PLAN (RPP).

23. NO ASSIGNMENT, LENDING OR SUBLETTING

El Cliente no subarrendará, subalquilará, cederá ni prestará el Equipo sin antes obtener el consentimiento escrito de United, y cualquiera de estas acciones por parte del Cliente, sin el consentimiento escrito de United, será nula y sin valor. Customer agrees to use and keep the Equipment at the job site set forth in the Agreement unless United approves otherwise in writing. United may at any time, without notice to Customer, transfer or assign the Agreement or any Equipment or any moneys or other benefits due or to become due hereunder.

24. SERVICES PROVIDED IN CONNECTION WITH RENTAL OF EQUIPMENT
  1. TRENCH SERVICES. “Trench Services” may include the engineering, delivery and pickup of the trench/shoring system (the “System”). The System is to be used in complete accordance with any manufacturer’s tabulated data that is provided therefor. United makes no representation or warranty about, and shall not be responsible for, such data. If United provides an on-site observer (the “Observer”) to observe the installation of the System, neither the presence of the Observer at the jobsite nor the provision of the Trench Services by United shall relieve Customer from fulfilling, and Customer assumes full responsibility for, the construction means, methods, sequence, techniques and procedures necessary to use the Equipment, including but not limited to the assembly, installation, welding, maintenance, deflection, dewatering and removal of the System in accordance with the requirements of this Agreement, and all applicable municipal, provincial, territorial and federal laws, ordinances and regulations, including those related to occupational health and safety and to the environment. Customer agrees that it shall be solely responsible to retain, at its sole cost and expense, an appropriately licensed professional engineer to oversee the implementation of and approve, and ensure that, the assembly, installation, welding, construction, maintenance, deflection, dewatering and removal of the System, including field reviews thereof, is performed and completed by or on behalf of Customer in strict compliance with all  applicable municipal, provincial, territorial and federal laws, ordinances and regulations or otherwise prescribed by local governing bodies or self-regulatory organizations.
     
  2. “SCAFFOLDING SERVICES” may include the installation and dismantling of scaffolding, including all parts and accessories thereto. Unless otherwise agreed to by the parties in writing, Customer shall (i) provide a clean, unobstructed, and safe area to perform the Scaffolding Services; (ii) move planking, sidewall brackets, and guardrails as necessary for completion of the Scaffolding Services; (iii) install toe boards, mesh, and/or patch ties in holes; (iv) maintain and use the Equipment in accordance with all applicable municipal, provincial, territorial and federal laws, ordinances and regulations, including those relating to occupational health and safety and to the environment, as well as the manufacturer’s safety rules and instructions; (v) keep all persons (other than United employees) off and away from the Equipment during its erection and dismantling; (vi) take reasonable steps to protect all buildings, properties, and grounds, including but not limited to grass and landscaping; (vii) be solely responsible for providing all necessary and required fall protection to employees and others using the Equipment in compliance with occupational health and safety laws and regulations; and (viii) be solely responsible for determining if the ground, slab, roof, or structure(s) the Equipment is set upon is/are capable of supporting the loads, people and materials used and placed upon the Equipment. In addition, Customer shall be responsible for obtaining all required permits necessary for the Scaffolding Services. Upon completion of the installation, Customer shall sign the Customer Acceptance Certificate provided by United.
     
  3. FLUID SOLUTIONS SERVICES.
    1. “Fluid Solutions” means fluid storage, transfer and/or treatment, and includes but is not limited to, the rental of Tanks, pumps, filtration, and any accessories, attachments, or other items delivered to Customer, as well as any ancillary services thereto. Fluid Solutions may include the design, installation, operation, ongoing maintenance, monitoring and dismantling of the Fluid Solutions system (“Fluid Solutions Services”). Customer shall provide accurate measurements, specifications and any supporting documentation to assist in the Fluid Solutions Services as requested by United. Unless otherwise agreed to by the parties, Customer shall (i) have adequate lifting equipment on site to load and unload during set up and break down; (ii) insert, remove and maintain sewer pipe plugs and suction screens as necessary; (iii) provide any and all containment and required matting; (iv) obtain any and all rights of way, permits and easements as necessary; (v) provide adequate staging areas, water sources and access thereto; (vi) provide necessary controls of erosion, odor and traffic, including site restoration, as necessary; (vii) provide fueling and/or adequate power, including cable and an electrician, as necessary; (viii) perform daily inspection and maintenance of the Equipment during the Rental Period; and (ix) provide access at all times to the Fluid Solutions system and a clean, unobstructed and safe area to perform the Fluid Solutions Services.
       
    2. Scope of Services and Change Orders. The scope of services (“Scope”) provided for each job shall be incorporated into the Agreement. Unless specifically agreed to in the Scope, Customer, at its cost and expense, shall obtain all required building and construction permits, inspections and certificates, as well as any permissions and authority necessary to perform the Fluid Solutions Services. If the type of liquid, including its constituents and other characteristics (for example, viscosity, turbidity), the volume or the rate of flow (whether due to weather or other factors not specifically under United’s control), or any other material information on which United relied when designing the Fluid Solutions Services materially change at any time, United shall notify Customer and request an emergency change order (“Emergency Change Order”). Customer acknowledges that, due to the nature of the Fluid Solutions Services which are tailored to specific information and data, in the event of such material change, it is imperative that Customer immediately respond to any request for Emergency Change Order to avoid a spill or other incident. Therefore, Customer shall designate one or more authorized representatives who will be available to United 24 hours per day/7 days per week/365 days per year to respond to such requests. Customer agrees that the verbal or written approval (whether by email or text or other document) of such designated representative shall be binding and shall be subject to the terms and conditions set forth in the Agreement. Further, if Customer’s authorized representative does not immediately respond to such request, Customer agrees that United, in its sole discretion, may take the action it deems most effective to mitigate any spill, incident or accident and Customer further waives the right to contest such action and agrees that United shall not be liable to Customer or any other person in connection with such action, and Customer shall be responsible for the additional costs incurred thereby.
       
    3. Specialty Media. Specialty Media shall be deemed purchased under this Agreement on an “AS-IS, WITH ALL FAULTS” basis and is non-refundable once delivered to Customer. At the expiration of the Rental Period, Customer is responsible for emptying and disposing of all Specialty Media in compliance with all applicable municipal, provincial, territorial and federal laws, ordinances and regulations, including those relating to occupational health and safety and to the environment. Any spent Specialty Media Customer generates is subject to disposition facility acceptance testing, at Customer’s sole cost and expense. The disposition facility may periodically re-test spent Specialty Media to assure it remains acceptable for disposition. If spent Specialty Media testing determines the spent Specialty Media is unacceptable for any designated disposition facility, use of an alternate disposition facility may result in additional cost and Customer shall pay said additional cost. Customer shall provide to United any and all information required by the disposition facility or United, related to the evaluation of the acceptance of spent Specialty Media.
       
  4. POWER AND HVAC. “Power and HVAC Services” may include power and HVAC system start-up support, installation of low voltage cables, installation of temporary chilled water piping, on-site training for Customer’s employees, 24 hours per day/7 days per week technical assistance and on-site support, and monitoring of selected installing trades. Customer hereby consents to United’s use of a third party technician to perform installation and hook-up services of the Equipment, if Power and HVAC Services are requested by Customer. Unless otherwise agreed to in writing by the parties, Customer shall (i) perform daily inspection and maintenance of all Equipment during the Rental Period; (ii) decontaminate Equipment of any chemical or hazardous fluids; (iii) obtain all necessary permits and regulatory inspections; (iv) replace dirty air filters on all air handlers and air conditioners; (v) load and unload all rental Equipment from trailers (if applicable); (vi) remove all fuel from any supplemental tanks prior to Equipment decommissioning; (vii) fuel and/or refuel all generators, boilers or fuel tanks with #2 fuel oil; (viii) check and record oil levels in generator daily; (ix) allow United to perform service every 250 hours on all Equipment; and (x) furnish a qualified electrician to connect and disconnect Equipment to utility power.
     
  5. TOOL SERVICES. “Tool Services” may include tool tracking services, tool tracking software, utilization data (via printed/electronic reports), an on-site technician to manage tools and other equipment, and a tool room, if needed. Unless otherwise agreed to by the parties, Customer shall (i) provide a safe location for the trailer where it can be housed for the duration of the project; (ii) provide power to supply electricity to the trailer (generator or plant power); (iii) install scaffolding around the trailer if the site does not make use of the trailer’s stairs; (iv) supply United with information regarding access requirements, including but not limited to, site-specific classes, drug testing requirements, fatigue day rules, etc., prior to delivery; and (v) supply United with a list of personnel authorized to check-in and check-out tools and/or allowed to request addition/removal of inventory.
     
  6. VEHICLE RENTAL
    1. Lost Keys/Key Fobs/Lockouts. If Customer loses the keys and/or key fobs to the Vehicle, United may charge Customer for the cost of replacing such keys and/or key fob and for the cost of delivering replacement keys and/or key fobs and/or towing the Vehicle to the nearest Store Location to open such Vehicle. If Customer or Qualified Operator locks the keys and/or key fobs in the Vehicle and requests assistance from United, United may charge Customer for the cost of delivering replacement keys and/or key fobs and/or towing the Vehicle to the nearest Store Location to open such Vehicle.
       
    2. Mileage Charges; Additional Mileage Charges. For certain types of licensed, over the road Vehicles, the rental rate charged to Customer will include a specified number of miles or kilometres per billing cycle. Customer will be charged for miles or kilometres in excess of the specified number (the “Additional Mileage Charge”) upon the return of the Vehicle. The Additional Mileage Charge will be calculated by multiplying the number of additional miles or kilometres driven as determined by the Vehicle’s odometer or telematics device (if applicable) by the charge per mile or kilometre. For avoidance of doubt, the allowable number of miles or kilometres per billing cycle and the rate for Additional Mileage Charges will be reflected in the Rental agreement and/or purchase order or similar documents.
       
    3. Accidents, Theft and Vandalism. Customer must promptly and properly report any accident, theft or vandalism involving the Vehicle to United and to the police in the jurisdiction in which such incident takes place. Customer should obtain details of witnesses and other vehicles involved and their drivers, owners and relevant insurances wherever possible. If Customer or any Qualified Operator receive any papers relating to such an incident, those papers must be promptly given to United. Customer and any Qualified Operators must cooperate fully with United’s investigation of such incident and defense of any resulting claim. FAILURE TO COOPERATE FULLY MAY VOID ANY AND ALL LIABILITY PROTECTION PURCHASED FROM, OR PROVIDED BY, UNITED. Customer and any Qualified Operators authorize United to obtain any records or information relating to any incident, consent to the jurisdiction of the courts of the jurisdiction in which the incident occurs and waive any right to object to such jurisdiction.
       
    4. Third Party Charges. Taxes, tax reimbursements, vehicle licensing fees, governmental or other surcharges and similar fees are charged/recovered at the rates specified on the Reservation Details or as otherwise required by applicable law. Customer is responsible for paying these amounts to United.
       
    5. Cleaning. Upon return, if the Vehicle in United’s discretion requires more than United’s standard cleaning, United may charge Customer for the actual costs incurred by United in having the Vehicle professionally cleaned. Customer will also pay a reasonable fee for cleaning the Vehicle’s interior upon return if any stains, dirt, odor, or soiling attributable to Customer’s use cannot be cleaned with United’s standard post-rental procedures as determined by United in its discretion.
       
    6. Smoking. United maintains a non-smoking fleet, including a prohibition on the use of e-cigarettes in the VEHICLE. Customer will pay an additional charge if it returns the Vehicle and it smells or is soiled from smoke or vapor of any kind.
       
    7. Recovery Costs. Customer is responsible for recovery expenses, consisting of costs of any and all kinds (and including legal fees and court costs) incurred by United in recovering the Vehicle (i) under this Rental and Service Agreement; or (ii) if it is seized by governmental or regulatory authorities as a result of the use of the Vehicle by Customer, any Qualified Operator or any other operator with Customer.
       
    8. Parking and Traffic Violations. CUSTOMER WILL BE RESPONSIBLE FOR, AND WILL PAY WITHOUT DELAY, ALL PARKING AND TRAFFIC VIOLATIONS, AS WELL AS OTHER EXPENSES AND PENALTIES, ALL TOWING, STORAGE AND IMPOUND FEES AND ALL TICKETS INCURRED WHILE THE VEHICLE IS ON RENT TO CUSTOMER. IF CUSTOMER IS ISSUED AN AUTOMATED TRAFFIC VIOLATION, CUSTOMER AGREES TO PAY A “TRAFFIC VIOLATION SERVICE CHARGE” COMPRISED OF THE AMOUNT OF SUCH VIOLATION PLUS A FLAT FEE OF $20.00 WHICH IS THE AMOUNT OF UNITED’S OUT-OF-POCKET ADMINISTRATIVE COSTS FOR ITS TRAFFIC VIOLATION MANAGEMENT SERVICE. THIS CHARGE WILL BE BILLED TO THE CUSTOMER WHEN INFORMATION REGARDING ANY SUCH VIOLATION, AND EXPENSES RELATED THERETO, IS RECEIVED BY UNITED, AND MAY BE CHARGED AT A LATER DATE.
       
    9. Tolls, Violations and Fees. CUSTOMER ACKNOWLEDGES THAT CUSTOMER IS RESPONSIBLE FOR AND WILL PAY ALL TOLLS AND TOLL VIOLATIONS. IF CUSTOMER USES A TOLL-BY-PLATE SYSTEM, OR INCURS A TOLL OR TOLL VIOLATION, CUSTOMER AGREES TO PAY A “TOLLING SERVICE CHARGE” FOR THIS SERVICE. THE TOLLING SERVICE CHARGE IS THE AMOUNT OF THE TOLL PLUS A FLAT FEE OF $3.30 WHICH IS THE AMOUNT OF UNITED’S OUT-OF-POCKET ADMINISTRATIVE COSTS FOR ITS TOLL MANAGEMENT SERVICE. THE EXACT COST WILL BE CALCULATED AND CHARGED BASED ON ACTUAL USAGE OF A TOLL-BY-PLATE SYSTEM OR THE TOLL OR TOLL VIOLATION INCURRED. THIS CHARGE WILL BE BILLED TO THE CUSTOMER WHEN INFORMATION REGARDING TOLL-BY-PLATE USAGE AND/OR THE TOLL OR TOLL VIOLATION INCURRED, AND EXPENSES RELATED THERETO, IS RECEIVED BY UNITED, AND MAY BE CHARGED TO CUSTOMER AT A LATER DATE. CUSTOMER MAY AVOID THE TOLLING SERVICE CHARGE BY PAYING TOLLS WITH ITS OWN TRANSPONDERS, BY USING ANOTHER TOLL PAYMENT SYSTEM, OR BY AVOIDING TOLL ROADS ALTOGETHER.
       
    10. Other Charges; Miscellaneous. Any other charges specified on or in the Rental and Service Agreement will be charged at the applicable rates specified therein. Any such charges which are stated on the Rental and Service Agreement as a daily rate shall be due and payable for each full or partial rental day. Charges for the rental of the Vehicle will continue to accrue until the Vehicle is returned to United or, if the Vehicle has been stolen while in Customer’s possession, until Customer reports the theft both to the police in the jurisdiction in which the theft occurs and to United.
       
    11. Return of Vehicle. SOME VEHICLES MAY HAVE TELEMATICS, TRACKING, AND RELATED SERVICES SUCH AS THE TELEMATICS DEVICE, IN WHICH CASE, CUSTOMER UNDERSTANDS THAT ITS ACCESS AND USE OF THE VEHICLE OR THE SERVICES (AND ANY DATA THAT MAY BE STORED IN CONNECTION THEREWITH) ARE SUBJECT TO THE VEHICLE, SERVICE PROVIDER’S AND/OR DEVICE MANUFACTURER’S TERMS AND PRIVACY STATEMENT, WHICH MAY INCLUDE BUT NOT BE LIMITED TO OTHER TERMS, SERVICE LIMITATIONS, WARRANTY EXCLUSIONS, LIMITATIONS OF LIABILITY, WIRELESS SERVICE PROVIDER TERMS AND PRIVACY PRACTICES. IF AFTER 30 DAYS, UNITED IS UNABLE TO RECOVER THE VEHICLE, THE VEHICLE SHALL BE DEEMED TO BE UNLAWFULLY CONVERTED TO CUSTOMER’S USE, AND UNITED MAY EXERCISE ITS LEGAL RIGHTS TO REMEDY THE THEFT OF THE VEHICLE. CUSTOMER HEREBY WAIVES ANY AND ALL RIGHTS TO COMPLAIN OF, OR DISPUTE OR SEEK RECOURSE AGAINST UNITED WITH RESPECT TO ANY OF, THE STEPS TAKEN BY UNITED TO RECOVER A VEHICLE DEEMED TO BE UNLAWFULLY RETAINED BY CUSTOMER.
       
    12. Remote Drop Off Service Fee. A Remote Drop Off Service Fee will be applied if Customer returns the vehicle to a different location from its originating location. The fee will be calculated based on factors including the type of vehicle, time of year, and United’s cost in transporting the vehicle from the return location. The charge will be disclosed when Customer notifies United that Customer is returning the vehicle to a different location than where the vehicle originated. This fee can be avoided by returning the vehicle to its originating location.
       
  7. USE OF TELEMATICS DEVICES. If included with the Customer’s Equipment rental, Customer may access and use certain telematics devices (the “Telematics Device(s)”). Telematics Devices may include, but are not limited to, on-equipment devices, wearable devices, and any other telematics devices, related accessories, and related online systems (including the Management System (as defined below)). Certain Telematics Devices provide on-demand access management to United Equipment and Vehicles, and may be able to be configured through a web-based management system (the “Management System”). Certain hardware and software requirements, and access to the internet, may be required to use Telematics Devices.
     
    1. Database Information; Management System. Prior to using a Telematics Device, Customer shall provide United with all information requested by United in each case, which may include, but is not limited to, any contact and other information related to any Qualified Operators that may use the Telematics Device (the “Database Information”). Upon mutual agreement of the parties, if possible, United shall populate the Management System with such Database Information and, after population, shall provide Customer with limited access to the Management System. Customer shall review the Database Information in the Management System promptly for accuracy, and shall immediately notify United of any errors or inaccuracies in the Database Information. If Customer fails to notify United of any errors in the Database Information within seven (7) days after access to the Management System is first granted by United to Customer, such information will be deemed accurate and correct. United will not monitor and is not responsible for any changes made by Customer to the Telematics Devices, the Management System or the Database Information. Customer is solely responsible for any changes made to the Telematics Devices, Management System, and Database Information or any other information contained in the Management System after access to the Management System is granted to Customer.
       
    2. Telematics Overview. Prior to using a Telematics Device, United may (if applicable, in United’s sole discretion) review certain features and functions of the Telematics Device with the Customer. Any use of the Telematics Device by unauthorized personnel (including operators that are not Qualified Operators), or Customer’s use of any part or feature or functionality of the Telematics Device not reviewed with the Customer by United (if review with United is available and applicable), is at the user’s own risk. Customer waives and releases United from all liability resulting from such use and will indemnify, defend and hold United harmless against any and all liabilities, claims, losses, damages or costs of whatever kind incurred by United in connection with such use. Customer is solely responsible for preventing unauthorized use of the Telematics Device, including but not limited to preventing use of any part or feature or functionality of the Telematics Device not reviewed with the Customer by United. Customer shall not disable or circumvent, or attempt to disable or circumvent, any part of the Telematics Device or the use and time limitations established in the Management System.
       
    3. Documentation. United may provide reference guides, manuals, and other documentary information, either in writing or electronically, in connection with the Telematics Device (“Documentation”). Customer’s use of the Telematics Device shall be in strict compliance with the Documentation.
       
    4. Other Entities. Customer may allow other entities to use the Telematics Device and/or the Management System, provided that such entities are Qualified Operators, have reviewed the use of the Telematics Device with United personnel, and have reviewed the relevant Documentation. Customer shall be fully and solely responsible for the acts and omissions of such other entities, and of persons directly or indirectly employed or engaged by any of them, as Customer is for the acts or omissions of itself and persons directly employed by Customer. Nothing herein shall create any contractual relationship between United and any entities or persons other than Customer. Customer shall only permit Qualified Operators to use the Telematics Device.
       
    5. Support and Maintenance. United shall provide certain maintenance and support services to Customer, including delivery of technical information, consulting, cooperation and assistance as may be reasonably necessary with respect to the Telematics Device, provided that Customer has timely paid to United any amounts due under this Agreement and is not otherwise in breach of this Agreement. United may assist Customer regarding use of the Management System, at Customer’s reasonable request, within commercially reasonable timeframes and subject to sufficient cooperation by Customer. Customer is solely responsible for verifying any changes made in the Management System and for promptly ensuring and confirming the accuracy of such changes. Customer waives and releases United from any liability regarding changes made at Customer’s request and for any delay in making requested changes, and will indemnify, defend and hold United harmless against any and all liabilities, claims, losses, damages or costs of whatever kind incurred by United in connection therewith.
       
    6. Access to Data. In connection with the provision of the Telematics Device, United may access data (whether identifying data or otherwise) which is held on the Telematics Device, and make use such data in order to improve its products, business and services to Customers. Customer acknowledges and agrees that data provided by Customer to the Telematics Devices may be accessed by United for such purposes. [United’s privacy policy which sets out how United collects, uses and shares data is located at https://www.unitedrentals.com/legal/privacy-policy. Customer shall obtain all required consents as may be required under any applicable laws from its employees, contractors or other Qualified Operators to permit United’s collection and use of data under this section.
                                                                                  
    7. Termination of Access. United reserves the right to terminate Customer’s access and use of the Telematics Device at any time, in United’s sole discretion. Upon termination of access, Customer shall not attempt to use or access the Telematics Device. Termination of access may result in loss of data. Customer waives and releases United from any liability regarding any such loss of data, and will indemnify, defend and hold United harmless against any and all liabilities, claims, losses, damages or costs of whatever kind incurred by United in connection therewith.
       
    8. Prohibited Applications. Telematics Devices are not designed or intended for use in (a) aeronautic or aerospace applications; (b) nuclear and other high risk facilities; (c) connection with transportation systems or the delivery of oil, natural gas, or any other combustible liquid or gas; or (d) connection with any other application in which the failure of a Telematics Device could lead to personal injury, death or other material consequence (the “Prohibited Applications”). The removal, alteration, or modification of Telematics Device(s) shall also be considered Prohibited Applications. Customer shall not use the Telematics Devices for or in connection with any of the Prohibited Applications, unless authorized by the express written approval of an executive officer of United. United is not liable, in whole or in part, for any claim or damage arising from any use of the of the Telematics Devices in connection with any Prohibited Applications even if United has authorized such use or has been informed in writing (or otherwise) of such usage. Customer waives and releases United from any liability regarding any such use of the Telematics Devices in connection with any Prohibited Applications, and will defend, indemnify and hold United harmless from and against any and all claims, damages losses, costs, expenses, and liabilities of whatever kind arising out of any such Prohibited Applications of the Telematics.
       
  8. THE WEDGE SYSTEM. If included with Customer’s Equipment rental, Customer may access and use a remote monitoring system that consists of a gateway and various wireless sensors that allow for remote monitoring (the “Wedge System”) and which may include optional features such as (i) thermocouple adapters (the “TCA”), (ii) a control box device (the “Smart Heater Control Box”) that may be connected to a Heater (as defined below) through its thermostat receptacle, (iii) login credentials to a secure website that may be accessed via Customer’s network (the “Software”), and (iv) documentation describing the operation of the Smart Heater Control Box and Software (the “Smart Heater Documentation” and collectively with any related hardware documentation, the “Wedge System Documentation”) that permit remote monitoring, and start-up/shutdown of a Heater (the Heater, the Smart Heater Control Box and the Software collectively, the “Smart Heater System” and shall be deemed part of the Wedge System, if applicable) and to the extent that the Customer elects to rent the Smart Heater System, such components will only be used in connection with space heaters manufactured by third parties that United has rented (or has agreed, or is agreeing, to rent) to Customer under the Rental and Service Agreement (each, a “Heater”).
     
    1. Operation of the Wedge System; Maintenance. Customer shall ensure that the Wedge System is operated only by employees of Customer (or, if Customer is an individual, only by Customer) who have received training and instruction from United in the safe operation of the Wedge System (“Authorized Operators”). The Wedge System is certified for indoor use only but may be used outdoors in connection with the requirements of Section 10 of this Agreement and the Wedge System Documentation. Customer shall ensure that no one other than United alters, repairs, opens or modifies any Wedge System components, except that Customer may use any “reset” button on a Smart Heater Control Box to reset the Smart Heater Control Box. United is under no obligation to inspect the Wedge System or the Heater but United may, at its sole discretion, inspect any component of the Wedge System (and in the case of a Smart Heater Control Box, if applicable, the Heater to which it is connected) at any time, wherever located.
       
    2. Warnings; Appropriate Signage. Customer shall ensure that each Authorized Operator: (i) takes all requisite training; and (ii) operates the Wedge System in accordance with all such Wedge System Documentation, training and warnings. Customer shall also be responsible for and agrees to post United-provided warning signs for as long as any of the Wedge System components are at the worksite. Customer shall not operate the Wedge System without ensuring that appropriate warning signs are posted.
       
    3. Temperature Measurement Tool. As additional functionality within the Wedge System (and as described in the Wedge System Documentation), United provides a temperature measuring tool, which may assist in estimating the temperature of poured concrete, installed roofing or other objects at a worksite (the “Temperature Measuring Tool”). Customer acknowledges and agrees that (i) estimations of temperature provided by the Temperature Measuring Tool are for informational purposes only and may not be accurate or complete; (ii) the Temperature Measuring Tool is not calibrated to meet any compliance requirement, including but not limited to ISO 9001; (iii) Customer’s installation of the TCA and wireless sensors (and the type and length of cable selected by Customer) may contribute to inaccuracy of the Temperature Measuring Tool; (iv) the Temperature Measuring Tool is an estimating technique and not a substitute for any destructive testing (i.e. break tests) that may be required by the American Society for Testing and Materials (“ASTM”) or any applicable law or regulatory requirement; and (v) Customer will independently verify the strength of any concrete measured with the Temperature Measuring Tool, monitor such concrete’s ongoing strength independently, and comply with the ASTM standards and applicable law and regulatory requirements at all times. The Temperature Measuring Tool is not a substitute for compliance with the ASTM or any other standard and may not be used to meet or satisfy any industry, legal or other regulatory requirement.
       
    4. Software Access Right; Raw Data. Subject to this Agreement, United grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access the Software through a web portal via Customer’s computers or Customer’s employees’ personal computers for use and testing in combination with the Wedge System located at the worksite during the term of this Agreement. Customer acknowledges that United will obtain incidental information about the worksite and the functionality of the Wedge System at the worksite in connection with Customer’s use of the Wedge System (“Raw Data”). United shall retain ownership of all Raw Data and all data, concepts, products, services, software, intellectual property and other rights arising from or related to United’s or its affiliates’ use, analysis, research and development of Raw Data. United may use Raw Data to develop, enhance, modify and improve technologies, tools, methodologies, services and offerings, and/or for development or performance of data analysis or other insight generation.
       
    5. System Control; Customer Obligations. During the term of this Agreement, except as otherwise expressly provided in this Agreement, Customer has and will retain sole control over the operation and management of, and all access to and use of, the Wedge System, and sole responsibility for all access to and use of the Wedge System by any person by or through the Customer’s systems (if applicable) or any other means controlled by Customer. Customer shall at all times during the term of this Agreement: (a) set up, maintain, and operate in good repair the Customer systems on or through which the Wedge System is accessed; (b) provide United all cooperation and assistance including its personnel with such access to Customer’s premises and Customer systems as is reasonably necessary for United to perform its obligations; (c) perform active monitoring of the Wedge System with no less care and diligence than a reasonably prudent operator of commercial heaters or other equipment would perform with respect to heaters or other equipment without remote operations; (d) ensure that all information placed into the Software is accurate and complete, and assume any risk of liability or inaccuracy due to inaccurate information; (e) notify United immediately if it learns of any unauthorized use or breach of security of the Wedge System; and (f) not permit any other person to access or use the Wedge System except as expressly permitted by this Agreement.
       
    6. Restricciones. Customer shall be solely responsible for the use of the Wedge System and ensuring that any Authorized Operators of the Wedge System comply at all times with the Wedge System Documentation. Customer shall not (i) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available the Smart Heater Control Boxes or Software or any other component of the Wedge System to any person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud, or other technology or service; (ii) bypass or breach any security device or protection used by or with the Smart Heater Control Boxes or the Software or any other component of the Wedge System; (iii) input, upload, transmit, or otherwise provide to or through the Software any information or materials that are inaccurate, unlawful or injurious, or contain, transmit, or activate any harmful code; (iv) damage, destroy, disrupt, disable, impair, interfere with, or otherwise impede or harm in any manner the Software or any other component of the Wedge System; (v) access or use the Wedge System for purposes of competitive analysis of the Wedge System, the development, provision, or use of a competing software service or product or any other purpose that is to United’s detriment or commercial disadvantage; or (vi) otherwise access or use the Wedge System beyond the scope of this Agreement.
       
    7. Suspension of the Software. Notwithstanding anything to the contrary in this Agreement, United may suspend Customer’s access to the Software if United reasonably determines that: (i) there is a threat or attack on the Software, the Wedge System or any infrastructure related to the Software; (ii) Customer’s or any Authorized Operator’s use of the Software disrupts or poses a security risk to the Software, the Wedge System, any intellectual property or infrastructure related to the Software, or to United or its other customers or vendors; (iii) Customer, or any Authorized Operator, is using the Software for fraudulent or illegal activities; (iv) United’s provision of the Software to Customer or any Authorized Operators is prohibited by applicable law; or (v) Customer otherwise breaches this Agreement. United will use commercially reasonable efforts to provide written notice of any such suspension to Customer and to provide updates regarding resumption of access to the Software following any suspension. United will have no liability for any damages, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Authorized Operator may incur as a result of any suspension.
       
    8. Intellectual Property. As between the parties, United retains all right, title, and interest, including any intellectual property rights, in and to the Wedge System and any enhancements and improvements to, and any derivative works thereof. Except as provided in this Agreement, Customer does not acquire any rights, express or implied, in or to the Wedge System. If Customer or any of its employees or contractors sends or transmits any communications or materials to United suggesting or recommending changes to the Wedge System, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like (collectively, “Feedback”), United shall own and is free to use such Feedback, including all moral rights in and to the Feedback which Customer hereby assigns to the United without further act or formality or any additional consideration, irrespective of any other obligation or limitation between the parties governing such Feedback.
       
  9. STORAGE AND OFFICE SOLUTIONS SERVICES. “Storage and Office Solutions Services” may include the delivery, installation and removal of storage containers, ground level offices, office trailers, modular buildings and parts and accessories thereto. Unless otherwise agreed to by the parties in writing, Customer shall (i) provide unobstructed ingress and egress to the area where the Equipment will be located and provide a level, accessible, secure and safe area that will bear the weight of the Equipment where United will perform the Storage and Office Solutions Services; (ii) not move or allow others to move the Equipment without United’s prior written consent; (iii) not affix or anchor the Equipment to the ground or any structure; (iv) maintain and use the Equipment in accordance with applicable federal, state and local laws, rules, regulations and ordinances, including, without limitation, the Occupational Safety and Health Act (“OSHA”), as well as the manufacturer’s safety rules and instructions; (v) pay for and provide United with prior written notice of the location of all utility connections and hookups; (vi) keep all persons (other than United employees) off and away from the Equipment during its delivery, installation and removal; (vii) be responsible for obtaining all required permits necessary for the Storage and Office Solutions Services; (viii) not store any hazardous materials in the Equipment; (viii) remove all locks from the Equipment at the end of the rental term; and (ix) ensure that the Equipment is clean and empty at the time of removal. With respect to (i) above, in the event that United, in its sole discretion, determines that it is unable to perform the Storage and Office Solutions Services because Customer has not provided a secure and safe work environment, United reserves the right to refuse to provide the Storage and Office Solutions Services without any liability whatsoever to Customer and Customer shall be responsible for any increased costs incurred by United.
25. OTHER PROVISIONS
  1. Any failure of United to insist upon strict performance by Customer of any terms and conditions of the Agreement shall not be construed as a waiver of United’s right to demand strict compliance. Customer has carefully reviewed the Agreement and waives any principle of law which would construe any provision hereof against United as the drafter of the Agreement. Any rule of construction to the effect that any ambiguities are to be resolved against the drafting party shall not apply to the interpretation of the Agreement.
     
  2. Customer agrees to pay all reasonable costs of collection, court, legal fees and other expenses incurred by United in the collection of any charges due under the Agreement or in connection with the enforcement of its terms.
     
  3. Customer shall pay the rental charge(s) without any offsets, deductions or claims.
     
  4. Customer consents to the collection, use and disclosure of his or her personal identification and financial information as described herein and in United’s Privacy Policy. La información de identificación personal y financiera del Cliente se provee en forma voluntaria y no como parte de una transacción de tarjeta de crédito. La información de identificación personal incluye, por ejemplo, el nombre, la dirección de facturación, el código postal, el número de teléfono, la fecha de nacimiento, el número de licencia para conducir y la dirección de correo electrónico del Cliente. Financial information includes, for example, information related to any balances or invoices related to the Agreement. La información de identificación personal y financiera del Cliente puede usarse para los fines de esta transacción y de transacciones posteriores con United, y para que United evalúe y mejore sus productos y servicios o para que desarrolle nuevos productos y servicios. La información de identificación personal o financiera podrá divulgarse a contratistas, proveedores de servicios y otros terceros que pueden estar ubicados fuera de Canadá, en donde la información del cliente puede estar sujeta a divulgación bajo las leyes locales, y quienes apoyan los negocios de United y que están vinculados por las obligaciones contractuales de mantener la información personal confidencial y utilizarla solo para los fines por los que se las divulgamos.
     
  5. United shall have the right to immediately repossess the Equipment, without any liability to Customer, in the event of: (i) permanent closure of the Store Location; (ii) declaration of any emergency, disaster or similar situation by any federal, provincial, territorial or local government; or (iii) as otherwise set forth in the Agreement.
     
  6. United may make any registrations, recordations, filings or financing statements necessary or desirable to protect or discharge, as the case may be, its ownership of and interests in the Equipment at the expense of Customer. Customer hereby consents to same and shall give such further assurances and do such acts and execute such documents as may be required by United to give effect to the Agreement and the rights and obligations hereunder. To the extent permitted by applicable law, Customer irrevocably waives the right to receive a copy of any financing statement or financing change statement (or any verification statement pertaining thereto) filed under the personal property security statutes of the provinces and territories of Canada by United in respect of the Agreement, and Customer hereby releases any and all claims or causes of action Customer may have against United for failure to provide any such copy.
     
  7. The Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
26. CRIMINAL WARNING

El uso de identificación falsa para obtener Equipo o el hecho de no devolver el Equipo al concluir el Período de Alquiler pueden considerarse un robo sujeto a proceso criminal conforme a las disposiciones del código criminal o penal vigente.

27. GPS TRACKING

Customer and United each consent to the collection and monitoring of electronic information, including Global Positioning System (“GPS”) data, generated by or in connection with Customer’s use of or the location of the Equipment(including the Telematics Devices). Customer agrees that United owns the data described in this paragraph and may use such data, including GPS data, for any purpose, including commercial purposes. Customer shall obtain all required consents as may be required under any applicable laws from its employees, contractors or other Qualified Operators to permit United’s collection and use of data under this section.

28. ENTIRE AGREEMENT / ONLY AGREEMENT

The Agreement, and any Addendum hereto, represent the entire agreement between Customer and United with respect to the Equipment, the rental of the Equipment, and the Service(s) provided to Customer. No hay declaraciones o acuerdos verbales o de otro tipo que no estén incluidos aquí. None of United’s rights or Customer’s rights may be changed and no extension of the terms of the Agreement may be made except in writing, signed by both United and Customer. Any use of Customer’s purchase order number on the Agreement is for Customer’s convenience only and terms and conditions, whether oral or written, that are different or inconsistent with the terms contained herein are hereby rejected by United.

29. ORDER OF PRECEDENCE

The terms and conditions of the Agreement shall control over any conflicting preprinted terms and conditions contained in Customer’s purchase order or similar documents and such other terms are hereby rejected by United. In the event that United signs Customer’s purchase order or similar document, such signature shall be solely for the purpose of acknowledging the order; it being the express intent of the parties that the Agreement and these terms and conditions shall govern all rental and service transactions.

30. CLASS ACTION WAIVER

Customer agrees that any claims or proceedings brought by Customer relating to the Agreement will be conducted on an individual basis, and not on a class-wide, collective, or representative basis, and that any one person’s claims or proceedings may not be consolidated with any other claims or proceedings. El Cliente no demandará a United como demandante colectivo o representante colectivo, no se unirá como miembro colectivo ni participará de manera alguna como parte adversa en una demanda colectiva en contra de United. Sin embargo, este párrafo no contiene nada que limite el derecho del Cliente a presentar una demanda como demandante individual.

31. JURY WAIVER

The courts in the province in which the Store Location is located shall have exclusive jurisdiction over all matters relating to the Agreement. SE RENUNCIA A TODO JUICIO CON JURADO. United tendrá el derecho a órdenes de cumplimiento de obligaciones contractuales (sin necesidad de fianza o de otra garantía), además de otros recursos que pudieran estar disponibles.

32. IDIOMA

The parties agree that the Agreement and any other document contemplated hereby will be drawn up in the English language only. Les parties acceptent que la présente Convention et tous les autres documents envisagés aux présentes soient rédigés en anglais uniquement.

33. FORCE MAJEURE

Neither party shall be liable to the other party for failure to comply with the terms of the Rental and Service Agreement or performance of its obligations hereunder to the extent such failure has been caused by Force Majeure, provided that the non-performing party shall give notice to the other party as soon as commercially possible and shall exercise reasonable efforts to resume performance.  For the purposes of the Rental and Service Agreement, “Force Majeure” shall mean fire, war, insurrection, act of terrorism, riots, flood, hurricane, typhoon, earthquake, tornado, mudslide, tsunami, and any other natural disaster, pandemic or other causes beyond the reasonable control and not due to the fault of the non-performing party.

34. CHANGES TO THE RENTAL AND SERVICE TERMS

United reserves the right to modify or make changes to these Rental and Service Terms at any time. Any such modification will be reflected in these terms as of the “Last update” date above, and will be effective immediately upon public posting on United’s website. Customer’s continued use of the Equipment following any such modification constitutes and shall be deemed to constitute the Customer’s acceptance of these modified Rental and Service Terms. Except for changes described here, no other amendment or modification of these Rental and Service Terms will be effective unless in writing and signed by the parties.

35. DIVISIBILITY

If any provision of this Agreement is invalid, illegal or incapable of being enforced under applicable law, that provision will be severed from this Agreement and all other provisions of this Agreement shall nevertheless remain in full force and effect. Upon such determination that any provision is invalid, illegal or incapable of being enforced, the parties shall modify this Agreement so as to effect the original intent of the parties as closely as possible to the end that the transactions contemplated hereby are fulfilled to the fullest extent possible.